Arcadian Homes
A responsive website for browsing real estate and scheduling home tours.
My Role:
Conception to delivery UX/UI Design, Research, Branding, Wireframing, & Prototyping
Timeline:
January - April 2023
PROBLEM STATEMENT
Sometimes listings can vary from site to site forcing users to switch between websites to see every listing available, and this causes frustration. Scheduling tours can also be a hassle and could lead to someone not pursuing a home they’re interested in.
SOLUTION
One-stop-shop website
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Users can browse ever listing available on one site.
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Customers have access to everything they need in every step of the home-buying process.
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Plenty of pictures are provided for each listing.
Scheduling home tours
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Users can schedule home tours with ease.
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Customers can even schedule virtual tours with agents.
RESEARCH PAIN POINTS
1
Some listings may be on one website but missing from others, causing users to have to switch between sites to see everything available.
2
Scheduling tours can be more difficult for users causing frustration and leading to giving up.
3
Listings do not always have very many pictures of a property which makes it hard for users to know if they’d like to tour the home.
USER INTERVIEWS
I conducted unmoderated interviews with 5 people ranging from 24-45 years of age, each lasting 10-15 minutes.
Research Questions:
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What can I learn through a user’s flow through the website?
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On average, how many tours are scheduled through the website each week?
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Are there any elements that are confusing the users?
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How long does it take a user to get through the tour scheduling process from the home page?
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Can users easily navigate to parts of the website from the home page?
Script:
Questions:
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How often do you look at listings online?
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How many times have you moved?
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Have you ever scheduled a home tour online before? If so, how many times?
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Can you talk me through a normal day in your life?
Sounds good! If you’re ready, let's get to the tasks we’ll have you work on.
Prompt 1:
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Sign in to your Arcadian Homes account.
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How easy or difficult was this? Is there anything you would change about the process?
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Prompt 2: Starting on the home page, find a home and click it. Can you tell me how many saves it has?
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How easy or difficult was this? Is there anything you would change about the process?
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Prompt 3: Pick any home again and schedule a home tour in person.
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How easy or difficult was this? Is there anything you would change about the process?
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Prompt 4: From the homepage, find the homes for rent. From the Homes for Rent page, navigate to the Homes for Sale.
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How easy or difficult was this? Is there anything you would change about the process?
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Prompt 5: How did you feel about Arcadian Homes website overall? What did you like and dislike about it?
PERSONA
Shay Foster
Age:
Education:
Hometown:
Family:
Occupation:
26
Bachelor's degree
Charlotte, NC
Married
911 Dispatcher
Goals
•Be able to see all available listings on one site
•Easily find listings based on specific criteria.
•Being able to see every room in the residence makes it so much easier to narrow down my options.
Frustrations
•“I don’t like having to switch between sites to see different listings."
•"I’d like to be able to see all of my options in one place."
•"It would be nice to be able to book a time a tour a home in the same place too."
USER JOURNEY MAPS
I created a user journey map of Shay’s experience using the site to help identify possible pain points and possible improvements.
Persona: Shay
Goal: Browse all available listings and book tours all on one website to maximize the time spent looking at potential homes.
SITEMAP
A primary pain point for users was having to switch between sites to see all available listings, so I used that knowledge to create a sitemap.
My goal was to make information architecture decisions that would include all listing types as well as the overall ease of navigation.
WIREFRAMES
I sketched out paper wireframes for each screen, keeping in mind the users' pain points about listings, scheduling tours, and pictures.
Because Arcadian Homes users access the site on different devices, I started to work on designs for mobile screens to ensure the site’s responsiveness.
LOW-FIDELITY PROTOTYPE
USABILITY STUDY
I conducted a usability study to get a better understanding of what users would like to see on their journey through the website. The study helped me make design decisions that would improve my high-fidelity prototypes.
Pain Points
1
When testing on mobile devices, the sign in and create account buttons do not work.
2
The add to bag button is either not showing or does not make it clear that something was added.
3
There was some inconsistency in the call-to-action buttons.
ITERATIONS
My initial designs for the rental listings page caused some confusion on why the prices were sale prices. Also, once a user selected a date, they were forced to either stick with that date or start over if they changed their mind. I changed the prices on the rental listings to rental prices as well as making the date picker for scheduling tours changeable.
The prices on the rentals page were sale prices which caused confusion.
Not being able to change the date/time once selected caused frustraion.
THE FINAL PRODUCT
